At H & G Ebiz, we strive our best to deliver the best quality of services possible and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future H & G Ebiz orders.
If you’re not satisfied with the service, simply email Compliance@hngebiz.com or call us at 7600805842 / 7600794648. All requests are reviewed by members of the Senior Management and personally responded within 24-48 hours.
When a payment of fee is made to H & G Ebiz, the fees paid in advance is retained by H & G Ebiz in a client account. H & G Ebiz will earn the fees upon working on a client’s matter. During an engagement, H & G Ebiz earns fee at different rates and different times depending on the completion of various milestones (e.g., obtaining DIN, filing of forms, assigning relationship manager, etc.). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. In short, processing fees, payment gateway charges, admin fees, and cost of resources for the work done till date will be deducted. Further, we can’t refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, H & G Ebiz shall be liable to refund only up to the fee paid by the client.
Refund request can be initiated through Compliance@hngebiz.com. All refund requests must be made within 4 days of purchase. We will process your request within 15 to 25 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
If you want to change the service you ordered for a different one, you must request this change of service within 4 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your H & G Ebiz account. You can use the balance credit for any other H & G Ebiz service.
H & G Ebiz has set a standard pricing policy for various services and client of every category can opt for a service according to their business module. The basic pricing structure provided on the Website/Emails are base prices. The prices are subject to change with respect to territorial jurisdiction of a state, kind and number of services availed by the client. We reserve the right to change the prices as quoted on our website at any given point of time but this will not affect contracts that have previously come into force. The standard pricing policy is not applicable for an increase in the total fee paid by the client to H & G Ebiz due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. We are not responsible or liable for any other cost incurred by the client related to the completion of the service. It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.
We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of H & G Ebiz service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website etc.) can lead to long delays before your process is complete. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund.
H & G Ebiz shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).
Since we’re incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by H & G Ebiz – not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.
Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to government would be applicable. In case of change of service, the cancellation fee would not be applicable.
